Shipping
Hold Your Horses - Original Works
The Hold Your Horses collection was painted in the UK, therefore all orders will be fulfilled from this location. Shipping may vary from previous orders fulfilled from Australia. Please note, shipping rates do not include customs and duties.
Shipping cost will be calculated at checkout.
Shipping Services & Delivery Estimates
Following purchase, artworks need to be securely packed and crated for transport. Please allow 2-3 weeks for this prior to dispatch. Once dispatched, the estimated delivery times from our couriers are as follows:
- For customers receiving orders within the UK will receive their order within 1-2 weeks following dispatch.
- For international customers, delivery timelines vary between 14-21 business days depending on your location.
Important Information for International Customers — Duty & Taxes
International customers are responsible for all import Duty and Taxes prior to delivery. Depending on regulations of your destination country your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches the country of delivery. This will not apply to all countries. Kate Florence is not responsible for these charges if they are applied and are your responsibility as the customer unless stated otherwise.
If taxes are not paid and the item is returned, customer will be responsible to pay for shipping again.
Any tariffs for US print customers are automatically included in the shipping price.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have any questions related to shipping or are unsure on any of the information provided above, please feel free to email hello@kateflorence.com.
Prints
Prints are made to order and fulfilled from our Gold Coast, London, Düsseldorf and New York studios. Shipping for framed prints is calculated at checkout based on the weight of the order, while unframed print orders are sent at a flat rate with the following couriers.
- Unframed prints orders within Australia are sent via Australia Post.
- Unframed print orders within Germany
For customers outside of these locations, shipping is calculated at checkout and won't include any additional import duties and taxes.
Timelines
All prints are made to order. Orders cannot be fulfilled until the release period has closed. The timeline for print production is 2 weeks. Custom framing requires an additional 3-4 weeks to install prior to dispatch. Please see delivery estimates below for domestic and international orders.
Shipping Services & Delivery Estimates
Once dispatched, the estimated delivery times from our couriers are as follows:
- Print orders within Australia can be expected within 5-7 business days from dispatch.
- Print orders to the UK or EU can be expected within 1-4 business days from dispatch.
- Print orders to North America can be expected within 2-5 business days from dispatch.
- All framed prints are sent via a specialist Art Courier. Please allow up to 3 weeks for delivery with sensitive handling. XL and XXL prints outside of Australia will be sent crated.
All teams will be working as quickly as possible to ensure delivery in time for Christmas.
Original Works
Domestic orders within CBD areas of QLD, NSW & VIC are sent via a Sensitive Art Courier. Regional and international orders are dispatched with DHL via Pack & Send. Shipping rates do not include customs and duties.
Shipping cost will be calculated at checkout.
General Information
You will receive an order confirmation after placing your order and another notification once your order has been dispatched - this will contain a tracking link to follow.
It is the responsibility of the customer to ensure personal details such as delivery address and contact details are accurate and up-to-date. If you need to edit your address details after placing an order, please reach out as soon as possible. Once your order has been dispatched, we cannot alter address details and you will be charged the applicable shipping rate to resend if it is returned to sender.
Important Information for International Customers — Duty & Taxes
International customers are responsible for all import Duty and Taxes prior to delivery. Depending on regulations of your destination country your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches the country of delivery. This will not apply to all countries. Kate Florence is not responsible for these charges if they are applied and are your responsibility as the customer unless stated otherwise.
If taxes are not paid and the item is returned, customer will be responsible to pay for shipping again.
Any tariffs for US print customers are automatically included in the shipping price.
How do I check the status of my order?
When your order has been shipped, you will receive an email notification with a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have any questions related to shipping or are unsure on any of the information provided above, please feel free to email me at hello@kateflorence.com. I'm happy to help!